How TEAM and Its Customers Get It Done; Development Support

By: Joe Hutchings – Manager, Managed Services

If you’ve ever wondered how to tackle your never ending WebCenter or Site Studio “to do” list that might be too small for a formal engagement with Professional Services, then TEAM’s new complement to the Enterprise Support Services suite could be just what you’re looking for. Customers have asked us for access to application development support services for their supported environments, and we’ve answered with the Development Support solution.

Development Support enables us to provide guidance and assistance with development tasks or issues experienced during various stages in the project life-cycle. It’s based on a monthly retainer that provides a specified allotment of hours per month which can be used for assistance with all sorts of application development questions, issues or tasks such as: Site Studio template development and web site adjustments, workflow enhancements, core WebCenter Content component development, core java handlers and scheduled events, custom Idoc Script functions, development assistance with the incorporation of WebCenter Content into WebCenter Sites information delivery, and general application development code reviews.

This offering provides a really nice way to tap into application development consulting expertise for your day-to-day needs as an extension of support for your enterprise content management solutions. We’ve helped our customers take advantage of Development Support services to: develop new content contribution templates, create new pages for mobile sites, extend web site search capabilities, enhance application error logging and handling, create and extend functionality of custom components, improve overall application performance.

If any of these needs ring familiar to you then Development Services could be just the answer to turning your “to do” list into a “wow – we actually got it done!” list instead. Please let us know if there’s anything we can do to help get it done!

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